FREQUENTLY ASKED QUESTIONS
GIFT CARDS
Gift Cards are inclusive of value added tax. Cards may be purchased at our Sandyport location, over the phone or by email. They can only be redeemed in person when the gift card is presented. Gift Cards can be used multiple times until the balance is at $0.00. Gift cards expire after one year. It is the client’s responsibility to ensure the full amount has been used before the expiry period.
Gift Registry
You can create a gift registry in person by visiting our Sandyport, indoor-furniture location. You can receive gift cards through your registry.
RETURNS & EXCHANGES
All sales are final. Oasis retains the right to refuse exchanges for custom orders or items that have been altered and are no longer in their original condition. All jewelry is final sale and cannot be exchanged. Other exclusions may apply.
LAYAWAY
We offer interest free layaway for any item over $500. The client is to pay a one time administrative fee of $80. If the item is $500 to $1000, the client will pay a down payment and the remaining balance after one month. If the total is between $1000 and $2000, it will be split into two monthly payments. For totals $2000 and above, the payment will be split into three monthly payments. Layaway cannot go above a three month period. We require a 30% non-refundable deposit to place items on layaway and a payment on the remainder of the balance must be made at least every thirty days. It will indicate on the invoice how many months you have to pay the item(s) off. There is a $50 penalty fee for any late payment over 14 days. If a payment is not made within sixty days, the item will be returned to floor and Oasis will retain the 30% down payment. The remainder of the balance paid can be used as in-store credit up to one year. Client is responsible for using the remaining credit before the expiry period.
CUSTOM ORDERS
Certain items can be custom ordered, however, Oasis retains the right to refuse custom orders. Rugs can be custom ordered and take on average three to four weeks after time of purchase to arrive at our Sandyport location. All custom orders require at least a 30% non-refundable deposit when the order is placed; the remaining 70% will be charged when you pick up your order or before items are delivered. If you choose to cancel your custom order item(s) prior to delivery or pick up, your 30% deposit will not be refunded. The remainder of your balance can be used as in-store credit.
We accept cash, check and all major credit cards. Discounted items can be paid for with cash or credit only. Items can be purchased via credit card over the phone or by email. Your privacy is respected and none of your information is stored, unless otherwise requested. Proof of purchase for items purchased via phone or email will be emailed to the address provided at time of purchase. For purchases via check, clients must provide an up-to-date phone number and email address for security purposes.
PAYMENTS
In-store credit must be used within one year of the date when the items were returned. Credit will expire after one year. You will receive an electronic invoice for items purchased with credit as well as your credit balance. It is the client’s responsibility to ensure the full credit amount has been used before the expiry period.
IN-STORE CREDITS
Oasis does not have catalogs of incoming shipments or items. To stay updated on new items please follow us on Facebook or Instagram or sign up for our email newsletter. Incoming items may be shown to clients upon request but are not priced until landed in the store.
CATALOGS
Email newsletters about new stock, events and interior design tips are sent out at least once a month. To sign up for our newsletter, change your email or phone information in our system, or to stop receiving emails please call 1 (242) 601-0244 or email sales@oasislivingbahamas.com. You can also unsubscribe by scrolling to the bottom of an email newsletter and click unsubscribe.